Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're on a mission to redefine e-commerce by blending community, shopping, and entertainment into a unique experience for our users. We're now seeking a highly motivated and customer-centric individual to join our Customer Experience team as a Customer Experience Agent (Overnight Shift).
About arenaflex
arenaflex is the largest livestream shopping platform in North America and Europe, offering a wide range of products, from fashion and beauty to electronics and rare collectibles. Our live auctions bring people together, creating a community-driven experience that's both entertaining and engaging. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces, and we're looking for bold, forward-thinking problem solvers to join our team.
Role
As a Customer Experience Agent (Overnight Shift), you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers receive their products as quickly as possible and resolving any issues that may arise in a timely and high-quality manner. Your expertise in arenaflex's product, processes, and systems will be essential in driving positive outcomes for our users.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here's what we're hoping to see in your background:
- Open to working an overnight shift from 8pm-5am PST.
- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of E-commerce and Marketplace operations.
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers and being customer-first.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
Team Environment
As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that's passionate about delivering exceptional customer experiences. Our team is dedicated to innovation, continuous learning, and growth, and we're committed to creating a workplace that's inclusive, diverse, and supportive.
Benefits
* Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Apply for this job