Experienced Customer Support Associate (Seasonal) – Join arenaflex's Thriving Sports Gaming Community
At arenaflex, we're revolutionizing the sports gaming industry with our innovative approach to user experiences and game designs. As the fastest-growing sports gaming company in the US, we're on a mission to make sports more fun for millions of fans across America. With a $1.2 billion valuation and backing from top investors, we're just getting started, and we're looking for talented individuals to join our team.
About arenaflex
arenaflex is a dynamic and fast-paced company that thrives on creativity, innovation, and teamwork. Since 2020, we've launched four of today's most widely played fantasy games and built the arenaflex Sportsbook entirely in-house with our own cutting-edge technology. Our team is passionate about creating experiences that are unlike anything else in the industry, and we're committed to making sports more enjoyable for fans of all ages.
The Role
As an Experienced Customer Support Associate (Seasonal) at arenaflex, you'll play a critical role in delivering exceptional customer support to our growing user base. You'll be the face of our brand, providing top-notch support via live chat, addressing inquiries related to account management and financial transactions, and offering comprehensive technical assistance to both Web and Mobile app users. Your primary responsibilities will include:
- Approaching user inquiries with a cool, open-minded approach and ensuring that their concerns are fully heard
- Gathering information from users to efficiently reach solutions by cross-collaborating with teams from several different departments
- Creating a lasting impression on every user through transparent, open, and honest communication
- Assisting with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
- Delivering exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
- Offering comprehensive technical assistance to both Web and Mobile app users
- Assisting in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Who We're Looking For
We're seeking a flexible and proactive individual who is dedicated to finding solutions and delivering exceptional customer support. The ideal candidate will possess:
- Flexible weekday & weekend availability due to varying shifts
- An optimistic and proactive approach to problem-solving
- A versatile team player who is adept at navigating diverse situations with ease
- A clear and concise communicator with an emphasis on writing skills
- A receptive individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasking skills, committed to delivering high-quality work across various tasks
Preferred Qualifications
While not required, experience with Intercom (or other ticketing processor systems) and Fantasy Sports and/or Sports Betting knowledge would be a significant advantage. Additionally, 1-2 years of customer support or related experience would be beneficial in this role.
Targeted Start Dates
We're offering two targeted start dates for this position: July 14th and August 4th.
Compensation and Benefits
Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors, including the candidate's skills and experience, among other things. arenaflex offers a competitive compensation package, including benefits and perks that support your overall well-being and career growth.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
How to Apply
If you're passionate about delivering exceptional customer support and joining a dynamic team that's revolutionizing the sports gaming industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website or Indeed.
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