Experienced Customer Service/Dispatcher – Home Services Industry
At arenaflex, we're not just looking for a Customer Service/Dispatcher – we're searching for a dedicated professional who shares our passion for delivering exceptional customer experiences. If you're a people person with a knack for problem-solving and a drive to succeed, we want to hear from you!
About arenaflex
arenaflex is a leading provider of home services, dedicated to delivering top-notch solutions for our customers. With a strong presence in the Dallas, TX area, we're committed to building long-lasting relationships with our clients and fostering a culture of excellence within our team. As a Customer Service/Dispatcher at arenaflex, you'll be part of a dynamic and supportive environment that encourages growth, innovation, and collaboration.
Why Join arenaflex?
• Competitive Pay + Bonus Opportunities: Enjoy a competitive salary, plus incentives for booked appointments and sales.
- Career Growth & Advancement: We promote from within, offering opportunities for professional development and advancement.
- Team-Oriented Culture: Our supportive and positive team environment will make you feel valued and appreciated.
- Company Gatherings & Recognition Programs: We celebrate our wins and recognize individual achievements, fostering a sense of community and camaraderie.
Key Responsibilities:
As a Customer Service/Dispatcher at arenaflex, you'll be responsible for:
- Managing Inbound Calls & Messages: Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
- Coordinating Dispatching: Assign jobs efficiently to technicians based on availability, location, and job urgency.
- Ensuring Top-Notch Customer Experience: Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
- Maintaining Accurate Records: Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
- Encouraging Customer Reviews: Follow up after completed jobs to build our reputation.
Essential Qualifications:
• Customer-First Mindset: You're passionate about helping people and solving problems.
- Strong Communication Skills: You're clear, professional, and friendly over the phone and in writing.
- Problem-Solving Abilities: You can think on your feet and provide solutions quickly.
- Organizational Skills: You can juggle multiple tasks without missing a beat.
- Tech-Savviness: Experience with CRM systems (like ServiceTitan) and social media marketing is a plus!
- Industry Experience: Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred.
Minimum Requirements:
•
High School Diploma or Equivalent
•
1-2 Years of Experience
in customer service, dispatching, or client support
Ability to Handle Customer Concerns
with professionalism and positivity
What We Offer:
At arenaflex, we're committed to investing in our employees' careers.
We offer
- Competitive Compensation: A salary that reflects your value to our team.
- Opportunities for Advancement: We promote from within, offering opportunities for growth and development.
- A Supportive Work Environment: A positive and collaborative team culture that will make you feel valued and appreciated.
- Professional Development: Training and resources to help you succeed in your role.
How to Apply:
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply to this job Apply for this job