Experienced Remote HR & Benefits Customer Support Representatives (CSR) – Join arenaflex's Dynamic Team
Are you a customer service enthusiast with a passion for HR and benefits expertise? Do you thrive in a fast-paced, structured environment and have a knack for helping others? If so, arenaflex is excited to announce an opportunity for you to join our remote HR & Benefits support team as a Customer Service Representative (CSR).
About arenaflex
arenaflex is a leading provider of innovative workforce management services, dedicated to delivering strategic solutions to businesses across various industries. With a rich history spanning over 30 years, we have built a reputation for partnering with clients and candidates to achieve exceptional results. Our team of experienced recruiting professionals has a proven track record of matching the right candidate with the right client for the right position.
Key Details
*
Training Schedule:
Monday–Friday, 8:30 AM – 5:30 PM CST (through October 31, 2025)
Work Schedule:
Monday–Friday, between 8:00 AM – 9:00 PM CST (final shift assigned before training ends)
Pay Rate:
$17.00/hr
Location:
Remote – Must reside within 25 miles or a 45-minute commute of Nashville, TN 37214
Equipment Provided:
arenaflex will provide all necessary equipment, including a laptop, monitor, headset, cables, mouse, and keyboard.
What You'll Do
As a Customer Service Representative (CSR) on our HR & Benefits support team, you will be responsible for:
- Responding to incoming calls and emails from employees and former employees
- Resolving HR and benefits-related inquiries with professionalism and empathy
- Applying and explaining policies, tracking and following up on transactions
- Escalating recurring issues to Technical Analysts and Team Managers
- Maintaining confidentiality and following all data privacy regulations
- Remaining flexible during high-volume periods and completing all required training
What You Bring
To succeed in this role, you will need to possess:
- A high school diploma or GED
- Minimum 6 months of call center or benefits-related experience
- Excellent communication, multitasking, and time management skills
- Reliable, quiet home workspace that passes inspection
- Commitment to full attendance during training
- Bilingual skills are a plus
Technical Requirements
To ensure a seamless remote work experience, you will need to meet the following technical requirements:
- Internet speed: Minimum 25 Mbps download / 10 Mbps upload / Ping ≤ 175
- Must be hardwired to a router (Wi-Fi, 5G, or hotspots not permitted)
- Speed test screenshot from Google Fiber Speed Test required
- Visual inspection of workspace prior to start
What We Provide
As a valued member of our team, you can expect:
- Paid training in a supportive, remote team environment
- Opportunities for growth in HR and benefits support
- A comprehensive onboarding process to ensure a smooth transition
- Ongoing support and resources to help you succeed in your role
Why Join arenaflex?
At arenaflex, we value professionalism, empathy, and excellence. We offer a dynamic work environment that fosters growth, learning, and collaboration. As a remote team member, you will have the flexibility to work from the comfort of your own home while still being part of a close-knit team.
Apply Today
If you are a motivated and customer-focused individual with a passion for HR and benefits expertise, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and start your career journey today!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Get Started
Apply now and take the first step towards a rewarding career with arenaflex. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. We look forward to welcoming you to our team! Apply for this job