Triage Specialist - Remote in OH
Fully remote position; requires availability during standard East Coast (ET) business hours.
With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!
Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.
We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!
Purpose
The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.
Essential Duties and Responsibilities
- Answer phones/returning voicemails to handle all questions and/or transfer accordingly.
- Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.
- Relay pathology results including biopsies, scheduling returns and minor procedures.
- New patient scheduling, making charts and notes.
- Answer questions to patient’s satisfaction using basic medical terminology and understanding.
- Document all conversations appropriately in EMA.
- Schedule various surgeries in template according to provider specific needs and guidelines.
- Prioritize skin cancers based on type, subtype, size, location and aggressive nature.
- Explain Mohs procedures to patients – what to expect.
- Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.