Experienced Customer Service Healthcare Representative – Statewide Remote Position
Join arenaflex, a premier customer experience partner to Fortune 100 and 500 companies, in shaping the future of healthcare customer service. As an Experienced Customer Service Healthcare Representative, you will be at the forefront of delivering exceptional experiences to our clients' customers, making a real-life difference in their lives. If you're passionate about healthcare, customer service, and making a meaningful impact, we invite you to explore this exciting opportunity.
About arenaflex
arenaflex is a leading customer experience partner that designs, builds, and delivers digitally influenced customer journeys for Fortune 100 and 500 companies. With a 30+-year track record of reimagining the customer experience, we've grown to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. We're a high-performing, fun culture that thrives on exceptional individuals working together to deliver next-generation customer experiences on behalf of our clients.
The Role
As an Experienced Customer Service Healthcare Representative, you will be responsible for handling a wide range of healthcare-related inquiries from our clients' customers. This will include, but not be limited to:
- Detailed reviews and change requests on member insurance plans
- Healthcare screening or appointment scheduling
- Assisting members with finding a primary care physician in their network
- Handling inbound calls and outbound campaigns to inform customers about changes that may affect them
You will be working in a remote setting, providing exceptional service to our clients' customers while making a real-life difference in their lives. Your ability to empathize, communicate effectively, and navigate multiple systems will be essential in delivering outstanding customer experiences.
What We Expect
To succeed in this role, you will need to possess:
- A high school diploma or GED
- The ability to type 30 words per minute
- Intermediate/advanced technical proficiency to navigate multiple systems while communicating with customers
- Open availability between 7am-2am EST, 7 days a week
- A competitive salary starting at $13/hr in training, with pay rates varying by program fit during selection consideration
What We Offer
As an Experienced Customer Service Healthcare Representative at arenaflex, you can expect:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A fun, high-performing culture that values exceptional individuals
- A remote work environment with the flexibility to work from home
- Access to cutting-edge technology and tools to enhance your performance
- A comprehensive training program to ensure your success
What You'll Need for Remote Work
To work from home, you will need:
- To reside in Florida
- A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet, or Smartphone)
- High-speed internet with a minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
- 2 dedicated computer monitors minimum 13 inches or larger
- A VoIP USB Headset with microphone and a Web Cam for Training
- Dedicated workspace in your home that is free of background noise and distractions
- Additional equipment specifications will be tested during the interview process
Why arenaflex?
arenaflex is an equal opportunity and affirmative action employer, committed to considering all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that reflects the communities we serve.
Take the Next Step
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Join arenaflex in shaping the future of healthcare customer service and making a real-life difference in the lives of our clients' customers. Apply To This Job Apply for this job