Experienced Customer Experience Champion II – Remote Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer service at arenaflex. If you're a customer-centric individual with a passion for sales, problem-solving, and continuous learning, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a diverse network of people driven by our shared ambition to shape a better future. At arenaflex, we believe in the power of collaboration, innovation, and creativity to drive impact and make a meaningful difference in the world.

What You'll Be Doing

As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution, sales, and upselling opportunities. Your primary focus will be on resolving customer concerns, educating customers on device-related inquiries, and providing targeted recommendations to enhance their experience. You'll also serve as a brand ambassador, advocating for customers and highlighting the benefits of arenaflex's products and services.

Key Responsibilities:

* Handle and resolve customer concerns through first-contact resolution, while educating customers on device-related inquiries.

• Turn every contact into a sell or save opportunity with a premium experience, ensuring customer loyalty to arenaflex.
• Embrace the Service Plus mindset by resolving customer concerns and future concerns, providing an exceptional experience through discovery and targeted recommendations.
• Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue.
• Serve as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that arenaflex has to offer through our products and services.
• Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• Identify plans and services that would suit customer needs to prevent future contacts.

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located within the contiguous United States, with a dedicated quiet and private workspace. You'll also need to meet the following home office requirements:

• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
• A dedicated quiet and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

What We're Looking For

To be successful in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Even Better If You Have:

* A degree.

• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Experience Champion II, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service and sales skills.
• Regular feedback and coaching to help you achieve your goals and improve your performance.
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
• A collaborative and inclusive work environment that encourages open communication, creativity, and innovation.

Work Environment and Company Culture Highlights

At arenaflex, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusivity and respect. We're committed to creating a work environment that's collaborative, innovative, and empowering, where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

As a Customer Experience Champion II, you'll receive a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A collaborative and inclusive work environment.

How to Apply

If you're a customer-centric individual with a passion for sales, problem-solving, and continuous learning, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job