Experienced Full Stack Contact Center Chat Representative – Omnichannel Customer Service and Sales

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Full Stack Contact Center Chat Representative to join our team of dedicated professionals who are committed to providing world-class service to our members.

About arenaflex

arenaflex is a leading financial institution that has been serving the needs of individuals and families throughout the state of Louisiana since 1956. As the largest state-chartered credit union in Louisiana, we have grown to serve over 68,000 members nationwide. Our commitment to our core values of faith, love, and inclusivity has earned us a reputation as a trusted partner in the financial services industry.

A Day in the Life of a Full Stack Contact Center Chat Representative

As a Full Stack Contact Center Chat Representative, you will be the face of arenaflex, providing exceptional service to our members through multiple channels, including chat, messaging, email, and phone. Your primary responsibilities will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels
• Providing support to ensure online membership applications are completed and submitted within a timely manner
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support
• Maintaining a strong working knowledge of arenaflex's products and services

Key Skills and Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent
• 1 year of experience in a customer service position
• Excellent oral, written, and telephone communication skills
• Strong problem-solving and member service skills
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience in a contact center or customer service environment

• Knowledge of financial services and products
• Experience with CRM software and other customer service tools
• Bilingual or multilingual skills

Benefits and Perks

As a Full Stack Contact Center Chat Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Retiree insurance for eligible employees
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities
• Tuition Reimbursement Program

Work Environment and Culture

arenaflex is committed to creating a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. Our culture is grounded in faith, and we strive to live the golden rule of "love thy neighbor." We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Compensation and Career Growth

arenaflex offers a competitive salary and a comprehensive benefits package. As a Full Stack Contact Center Chat Representative, you will have opportunities for career growth and professional development, including training and education programs, mentorship, and opportunities for advancement.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. We are committed to diversity and inclusion and welcome applications from qualified candidates of all backgrounds. Apply for this job