Experienced Full Stack Customer Support Specialist – Afternoon Shift – Contractor
At arenaflex, we're on a mission to revolutionize the way leaders develop their skills and grow their careers. As a Remote Part-time Tier 1 Customer Support Specialist, you'll play a vital role in delivering exceptional support to our global community of executives, helping them unlock their full potential and achieve their goals.
About arenaflex
arenaflex is a rapidly growing company that partners with the world's top business schools to deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're passionate about creating a culture of innovation, diversity, and inclusion, where our employees can thrive and grow. If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you!
Job Summary
As a Remote Part-time Tier 1 Customer Support Specialist, you'll be the primary point of contact for our clients, providing quick and effective support to their questions and needs related to their learning experience on our online learning platform. You'll work closely with our team to ensure that our clients receive the highest level of support, and that their experience with arenaflex is nothing short of exceptional.
Key Responsibilities
* Provide exceptional support to our clients via email, chat, phone, and web-based tools, ensuring that their questions and needs are addressed in a timely and professional manner.
- Accurately identify and troubleshoot technical and non-technical issues in a timely manner, escalating more complex problems to the appropriate internal team members.
- Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products, with training provided.
- Continuously strive to improve the quality of our support and service, both internally and externally.
- Participate in live online video conferencing events and provide immediate assistance to participants.
What We're Looking For
* 1-3 years of work experience, preferably in a SaaS company or a product/technology division.
- Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
- Strong communication skills, both written and verbal, with the ability to adapt to the wide range of arenaflex participants.
- Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software is required.
- Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.
- Writing/reading/speaking fluency in other languages outside of English; familiarity with video conferencing technology and related desktop support. Fluency in Spanish, French, or Japanese is preferred.
Benefits, Perks, and Resources
* Accelerate your career: take any of our high-impact courses, for free.
- You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future.
- Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements.
- Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings.
- Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences.
Commitment to Diversity, Equity, and Inclusion
At arenaflex, we're committed to creating a culture of diversity, equity, and inclusion. We believe that everyone deserves equal opportunities, regardless of their background, identity, or experience. We're an equal opportunity employer and welcome applications from diverse candidates.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Apply now to join our team and start your journey with arenaflex. Apply To This Job Apply for this job