Technical Support Engineer - New College Graduate
Cohesity is a leader in AI-powered data security and management. They are seeking a Technical Support Engineer to provide timely resolution to technical issues for customers, collaborate with engineering and account management teams, and assist in developing self-service solutions.
Responsibilities
- Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Develop knowledge base article
Skills
- Degree in Information Systems and Compute Science course work graduating in 2026
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
- Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly
- Operating Systems Knowledge – Familiarity with Windows, macOS, Linux
- Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches
- Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python
Benefits
- Health and wellness benefits
- Vacation
- Paid holidays and refresh days
- 401(k) retirement plan
- Life and disability insurance coverages
- Other benefits the Company may offer from time to time
Company Overview