RPS Consolidation Coordinator
John Hancock is a leading international financial services provider, dedicated to transforming participants' retirement experiences. The Consolidation Coordinator will guide participants through the consolidation process, ensuring seamless asset management in their John Hancock 401ks while providing superior customer service and support.
Responsibilities
- Member of an in-bound/out-bound phone-based team focused on driving new roll-in assets for John Hancock
- Educate and help 401(k) participants to better understand the benefits of consolidating their retirement assets into their JH 401(k)
- Assist new and existing 401(k) participants throughout the roll-in process. This would generally include obtaining authorization on rollover paperwork and contacting plan providers, plan administrators, and third-party administrators
- Qualify opportunities and help follow-up on outstanding cases
- Work directly with financial intermediaries (Plan Consultants (TPAs) and Financial Advisors) and ultimately channel roll-in business into the JH 401(k) plan
- Deliver superior service in a professional manner
- Enter and prioritize workflows necessary to track potential roll-in opportunities
- Share successful education and process improvement ideas in a team environment
- Proactively share knowledge to ensure team objectives are met
- Contributing to team goals
- Taking inbound calls as necessary
- Handling smaller, segmented cases
Skills
- Bachelor's Degree with a focus on Business and/or Finance
- FINRA Series 6 and 63 required within 6 months of hire
- Some financial services industry experience preferred
- Ability to efficiently promote the benefits of the program and the services we provide
- Strong service and overall communication/negotiation skills
- Ability to consult with all customers
- Ability to succeed in a team environment
- Detail oriented with the ability to prioritize and remain organized in a multiple task environment
- Being able to work independently toward mutual goals/targets
- Some financial services industry experience preferred
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
- Full range of statutory leaves of absence
Company Overview