[Remote] Reverse Mortgage Professional
Note: The job is a remote job and is open to candidates in USA. Finance of America helps homeowners 55+ access their equity through reverse mortgage solutions. The Reverse Mortgage Professional will manage loan production, resolve closing issues, and ensure high levels of customer service.
Responsibilities
- Produces high quality loans which meet Reverse Mortgage guidelines while providing superior customer service
- Manages personal pipeline production and achieves production goals
- Resolves problems relating to the closing and funding of loans
- Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
- Exhibits observable sense of urgency in the execution of all job functions and duties
- Meets or exceeds levels of Customer Service delivery established by the Company
- Performs other duties as assigned
Skills
- High School Diploma
- Minimum 6 months of experience with Reverse Mortgage Sales or other related Mortgage origination
- Active NMLS License is required
- Excellent written communication and interpersonal skills
- Demonstrated computer proficiency
- Successful completion of reverse mortgage originator training is required
- Prior experience working with automated Loan Origination Systems
- Self-motivated and excellent customer service skills
- Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook
- Possess a hybrid of technical and soft skills
- Ethical, with a commitment to company values
- Bachelor's Degree
- Previous call center experience
Benefits
- Health
- Dental
- Vision
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- ESPP
Company Overview