Sales Operations Lead

Company Overview

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview

We’re looking for a Sales Operations Lead to own and optimize our revenue engine. This role sits at the center of Sales, Finance, and GTM leadership—driving pipeline integrity, forecast accuracy, and rep productivity. You’ll be responsible for the systems, processes, and insights that power predictable revenue.

This is a high-impact role for someone who thrives in fast-paced environments and wants to shape how a scaling AI company runs revenue.

What You’ll Do

Revenue Process & Pipeline Management

• Own pipeline hygiene, stage definitions, and deal progression mechanics

• Identify bottlenecks and drive process improvements across the funnel

• Partner with Sales leadership to ensure consistent pipeline inspection rigor

Forecasting & Revenue Cadence

• Own weekly forecast calls and reporting cadence

• Build and maintain accurate forecasting models (pipeline, commit, upside)

• Analyze forecast variance and continuously improve predictability

Deal Desk & Pricing Support

• Support complex deal structuring, approvals, and pricing strategy

• Partner with Sales, Finance, and Legal to streamline deal cycles

• Ensure compliance with discounting and approval frameworks

Reporting & Analytics

• Build dashboards and reporting across pipeline, conversion, and productivity

• Deliver actionable insights on rep performance and GTM efficiency

• Support board-level and exec reporting

Compensation Design & Administration

• Own sales compensation plan administration and payout accuracy

• Partner on comp plan design aligned to company goals

• Model incentives and evaluate impact on behavior and performance

Who You Are

• 3–6 years in Sales Ops, RevOps, or similar analytical role (startup experience preferred)

• Strong experience with CRM systems (Salesforce strongly preferred)

• Deep understanding of SaaS sales funnels, forecasting, and pipeline management

• Advanced Excel / Google Sheets skills (SQL or BI tools a plus)

• Analytical mindset with the ability to translate data into decisions

• Strong cross-functional communication skills

How you show up

What unites us is our Values and the passion we share to live by them:

• We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• We are bold in action. - You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.

• We are data-driven and insight guided. - You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.

• We are stronger together. - You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.