Experienced Full Stack Customer Success Implementation Manager – Enterprise Software Deployment and Onboarding

At arenaflex, we're revolutionizing the way businesses make informed decisions by harnessing the power of data. As a pioneer in the industry, we've established ourselves as a trusted partner for companies seeking to build safe and fair workplaces and communities. With over 100,000 customers, including industry leaders like DoorDash, Coinbase, Lyft, Instacart, and Airtable, we're committed to advancing our mission through innovative solutions and cutting-edge technology. We're now seeking an experienced Full Stack Customer Success Implementation Manager to join our team in San Francisco, CA. As a key member of our Customer Success team, you'll play a vital role in driving execution with our most important customers and partners. If you're a project management expert with a passion for delivering integrated software solutions, we want to hear from you.

About the Role

As a Customer Success Implementation Manager, you'll be responsible for coordinating cross-functionally across all departments within arenaflex, including Product, Engineering, Operations, Revenue, Finance, and Legal. You'll own the day-to-day project management of multiple deployments running simultaneously, ensuring that our customers receive a white-glove service and that deployments are completed on time.

Key Responsibilities

* Identify and understand project risks, and coordinate with respective teams to mitigate and resolve

• Communicate and influence project planning, execution, and delivery
• Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process, including:

+ Developing and delivering project plans and RAID logs based on templates + Providing ongoing deployment progress to management using relevant reporting tools and dashboards + Developing and overseeing project plans and leading regular project check-in meetings + Documenting, coordinating, and monitoring the progress of the customer or partner, including ensuring all requirements are met + Coordinating internal resources as required, driving project to release on time with high-quality + Preparing and coordinating client training; consulting and helping customers or partners understand product features and benefits + Transitioning customer or partner from sales to customer success or business development + Managing dependencies both within and across the company for multiple projects running simultaneously + Translating relevant, actionable information to be digestible by various audiences (project-level resources to executives)

What You Bring

* 3+ years of project management experience in a related industry or SAAS

• Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
• Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
• Strong technical understanding of software systems at scale
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

What You'll Get

* A fast-paced and collaborative environment

• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At arenaflex, we believe in the power of a hybrid work environment to drive collaboration, innovation, and connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks include lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Compensation and Benefits

The base salary range for this role is $111,000 to $130,000 in San Francisco, CA. We use geographic cost of labor as an input to develop ranges for our roles, and each location where we hire may have a different range. If this role is remote, we've listed the top to the bottom of the possible range, but we'll specify the target range for an exact location when you're selected for a recruiting discussion.

Equal Employment Opportunities at arenaflex

arenaflex is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. We believe in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .

How to Apply

If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job