Experienced Customer Support Engineer – Microscopy Product Installation and Technical Support

Are you passionate about delivering exceptional customer experiences and ensuring the smooth operation of cutting-edge microscopy systems? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading scientific instrumentation company, as a Customer Support Engineer in our Boston, MA or New England area office.

About arenaflex

arenaflex is a global leader in scientific instrumentation, dedicated to accelerating breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We strive to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We aim to create an inclusive environment and culture where difference is valued and people are recognized for what they deliver and bring to the team. With a sixty-year history and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Our Values

At arenaflex, we live by a set of core values that guide our behavior and decision-making:

• We start with the customer: We put our customers at the heart of everything we do.
• We succeed by being focused: We prioritize our efforts and resources to achieve our goals.
• We make and keep our promises: We are committed to delivering on our commitments and exceeding expectations.
• We work together as one team: We collaborate and support each other to achieve our objectives.
• We help and trust each other to succeed: We empower and enable each other to reach our full potential.

About the Opportunity

We are seeking an experienced Customer Support Engineer to join our Andor team in Boston, MA or the surrounding New England area. As a key member of our team, you will play a critical role in ensuring excellent customer experiences and driving business growth. Your primary responsibilities will include:

• Installing and ensuring the operation of assigned systems and options to factory performance specifications.
• Providing technical support to customers via phone, email, and remote sessions.
• Troubleshooting and repairing assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost-effective time frame for arenaflex and the customer.
• Performing instrument verification in accordance with departmental policies and procedures.
• Ensuring that costs generated by actions undertaken are controlled.
• Providing technical reports and administration reports within agreed standards.
• Supporting marketing and sales efforts by furnishing leads for system sales, support contracts, and other market intelligence.

About You

To succeed in this role, you will need:

• A degree in a Science or Engineering discipline or 3 years suitable experience servicing and installing Microscopy Systems.
• Microscopy Instrumentation experience and/or Life Science experience.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, sales representatives, and other stakeholders.
• A sound background in ERP systems, CRM, and Microsoft Suite of products.
• Ability to perform multiple tasks simultaneously and work in a fast-paced environment.
• Willingness to travel 75% of the time, with occasional overnight, weekend, and international travel.
• Experience conducting customer training on complex technical systems.

What We Offer

As a valued member of our team, you can expect:

• A competitive salary and benefits package, including health insurance options, 401k program, and paid time off.
• Opportunities for professional development and growth, with $5,250 available in annual tuition reimbursement after 6 months of service.
• A dynamic and inclusive work environment, with a focus on work-life balance and employee well-being.
• The chance to work on cutting-edge projects and technologies, with a global impact.
• A generous and progressive paid family leave policy.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities Employer

arenaflex is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. arenaflex is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources at [insert contact information]. Apply for this job