Project Coordinator (ON, CA)

Project Coordinator

Join Livingston’s Global Trade Management team and help large companies manage their supply chains on a global scale.  Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Our Global Trade Management experts help companies lower their costs, get to market faster, and free up resources as they do business internationally.  You can be a part of our global operations and grow your career by becoming an expert in the ever-changing world of international trade. 

Job Type: Full Time 

Location: HomeOffice Ontario 

JOB SUMMARY

Reporting to the Project Manager or Senior Consultant, the Project Coordinator is responsible for the co-ordination and timely completion of one project for a major client or several projects or parts thereof for a variety of clients.

KEY DUTIES & RESPONSIBILITIES

• Monitor and manage the level of service being provided to ensure we meet customer expectations and needs.
• Manage client issues by developing action plans and monitoring progress.
• Work in conjunction with Senior Consultants to identify deadlines and commitments with clients.
• Examine the ebbs and peaks in the operating process and identify creative and cost-effective staffing solutions to the workflow.
• Plan and organize with the Senior Consultants in all aspects of the operation for the project.
• Supervise the project team on a day-to-day basis.
• Coaches, guides and trains members of the project team.
• Assist as necessary to help the team meet its performance objectives.
• Maintain an excellent working relationship with clients.
• Monitor the effectiveness of client relationships and develop program/processes to improve them through the project team.
• In a support role to the Senior Consultants, may visit client sites periodically to ensure client’s needs are being met, to identify and forward up-selling opportunities for Consultants.
• Share communication about the client to the team.
• Provide the communication link between the team, the client, Consultants, and Revenue Canada Customs, Excise and Taxation and/or U.S. Customs.
• Provide technical expertise in customs regulations.
• Review and analyze changes in regulation/trade initiatives and identify impact to client base and project.
• With the Senior Consultants, coordinate the set-up of new clients.
• Ensure that databases are created correctly and optimize regulation in the client’s best interests.
• Deliver on the commitments made in the implementation plan.
• Perform other related duties as assigned by management. 
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Excellent oral and written communication skills
• Excellent analytical and organizational skills.
• Ability to use sound judgment and make factual decisions.
• Ability to maintain effectiveness while managing/balancing multiple tasks.
• Excellent leadership skills with the ability to develop and motivate team members
• Ability to handle stressful situations and a high volume of work.
• Service- oriented giving high priority to customer satisfaction.
• Excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management.
• Reflect a professional company image.

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.