System Engineer
System Engineer – Africa Region Location: Egypt (with focus on Africa region)
About Us:
DataPatrol is a Next Generation Information and Data Security Solutions, specialized in completing the Data Security Journey and the current gaps in an evolved way.
We offer innovative solutions that address unique challenges in data and information security.
As a System Engineer at DataPatrol, you will play a pivotal role in our PreSales, PostSales, and support efforts. You will work closely with our sales and technical teams to understand client requirements, design DataPatrol solutions, and provide ongoing support to ensure customer satisfaction. This is a technical role that requires a deep understanding of cybersecurity technologies and a customer-centric approach.
Key Responsibilities
1. PreSales Activities
- Collaborate with the sales team to identify customer needs and technical requirements.
- Develop and present technical solutions and product demonstrations to potential clients and partners.
- Assist in creating detailed proposals, technical documentation, and BoQ's.
- Serve as a technical advisor during client meetings and presentations.
2. PostSales Implementation
- Lead the implementation of DataPatrol solution, including system setup, configuration, and integration.
- Work closely with clients to ensure successful deployment and provide technical guidance.
- Troubleshoot and resolve any technical issues that may arise during implementation.
- Conduct training sessions for clients to ensure effective use of our solutions.
3. Customer Support
- Serve as the primary point of contact for technical support inquiries from clients.
- Provide timely and effective resolution of technical issues and escalations.
- Collaborate with the support team to diagnose and troubleshoot complex problems.
- Maintain accurate records of support interactions and solutions.
4. Continuous Learning
- Stay up-to-date with the latest cybersecurity trends, threats, and technologies.
- Continuously enhance your technical expertise and knowledge of our product offerings.
- Share insights and best practices with the team to improve overall capabilities.
Qualifications
- Bachelor's degree in Computer Engineering, Information Technology, or a related field (or equivalent work experience).
- Proven experience in system engineering, preferably in the cybersecurity domain.
- Strong understanding of cybersecurity technologies, including Data and Information Security and Privacy, Windows Domain Controller and Active Directory, Microsoft Infrastructure, Virtualization Technologies, DataBase Server Management and installation, Windows Internet Information Services IIS.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and presentation abilities.
- Ability to work collaboratively in a team and independently.
- Relevant certifications (e.g., CISSP, CompTIA Security+, Certified Ethical Hacker) are a plus.