[Remote] Payment Solutions Advisor

Note: The job is a remote job and is open to candidates in USA. Propel Holdings is a fintech company focused on providing access to credit for underserved consumers. They are seeking a Payment Solutions Advisor to manage customer inquiries, assist with account rehabilitation, and foster a positive customer experience through various communication channels.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Answer customer questions
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Skills

• Strong work ethic with a passion for delivering outstanding customer service
• Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
• Detail-oriented
• Excellent communication skills
• Spanish language skills are an asset
• Previous call center/collections experience is helpful but not required

Benefits

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Comprehensive vacation package
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

Company Overview