Service Operations Coordinator / Dispatcher
Reynolds Electric, Plumbing, Heating and Air is hiring a Service Operations Coordinator / Dispatcher to lead daily scheduling and field coordination for their electrical, plumbing, and HVAC teams. The role involves overseeing daily operations, making real-time decisions to optimize technician productivity, and ensuring exceptional customer service.
Responsibilities
- Drive daily revenue by strategically dispatching technicians based on skill set, geography, priority, and opportunity
- Maintain a productive and optimized call board aligned with revenue and performance goals
- Make real-time schedule adjustments to protect efficiency and technician productivity
- Communicate clearly and proactively with customers regarding updates, changes, and expectations
- Coordinate materials, manpower, permits, and multi-trade projects with Logistics to ensure jobs are set up for success
- Ensure accurate job setup, documentation, and clean reporting
- Provide follow-up communication when needed to support a high-quality customer experience
- Partner with technicians, CSRs, and leadership to support daily operational success
- Work collaboratively with technicians, CSRs, and leadership to support daily performance, revenue, and service goals
Skills
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced, performance-driven environment
- Calm, solution-oriented decision-making under pressure
- Ability to diffuse conflict, demonstrate empathy, and build trust with customers and team members
- Detail-oriented with strong organizational skills and consistent follow-through
- Self-motivated with the ability to work independently while contributing to a team
- Reliable attendance and punctuality with a strong sense of accountability
- Typing speed of 50+ WPM
- Proficiency in Microsoft Outlook and CRM systems
- Prior dispatching, scheduling, hospitality leadership, or service coordination experience
- Trade industry knowledge is a plus
Benefits
- Performance-based profit sharing
- Total annual compensation opportunity of approximately $52,000-$60,000+
- 100% employer-paid medical, dental, and vision for employees
- 401(k) retirement plan with company match
- 80 hours of front-loaded PTO
- 7-9 paid holidays annually
- Monday-Friday schedule - no weekends or on-call
- Remote work available for candidates with 5+ years of industry and NexStar experience
Company Overview