Bilingual (English-French) Technical Support Representative

Canon Canada is a leading provider of consumer, business, and professional digital imaging solutions. They are seeking a Bilingual Technical Support Representative to assist customers with troubleshooting and resolving inquiries related to various consumer products while delivering exceptional customer service.

Responsibilities

• Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice
• Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions
• Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry
• Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions
• The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience
• Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic

Skills

• French and English proficiency
• High school diploma
• Minimum 1 year experience in a contact center or customer service environment
• Proven customer relations skills professionally and courteously in a multi-channel environment
• Familiarity with computers to learn systems/processes promptly
• Ability to organize time, set priorities and multi-task in order to meet KPIs
• Exemplary written and oral communication skills

Benefits

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!
• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events

Company Overview