Workers' Compensation Claim Representative
The Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Workers' Compensation Claim Representative is responsible for managing the investigation and settlement of worker compensation claims while ensuring compliance with corporate policies and statutory guidelines.
Responsibilities
- Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
- Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
- Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
- Provide exceptional customer service by establishing and maintaining productive business relationships with customers
- Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
- Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
- Leverage contemporary technology to achieve accurate and efficient claim outcomes
- Consistently demonstrate professional diplomacy during all interactions with customers
- Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
- Embrace a culture of continuous improvement
Skills
- HS Diploma required
- Prior workers' compensation insurance claim handling is preferred
- Demonstrated passion for delivering a superb customer experience
- Excellent organizational skills, especially regarding prioritizing work activities
- Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
- Superb time management and organizational skills
- Ability to meet productivity targets in a fast-paced, team-oriented environment
- Excellent communication skills and negotiation skills
- Ability to adapt and flourish using industry-changing workflows
- Excellent written and verbal communication skills
- Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
- Ability to self-manage competing priorities while delivering accurate work within key timelines
- As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire
- Bachelor's Degree is preferred
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview