[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. Prudential Financial, Inc. is a prominent company that administers the Servicemembers' Group Life Insurance program. They are seeking a Customer Service Associate to handle correspondence and phone calls from service members, veterans, and their families, focusing on explaining benefits and resolving inquiries.

Responsibilities

• Provide information to policy holders, parents, spouses, and beneficiaries
• Receive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and procedures
• Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
• Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
• Assess needs and suggest/promote alternative products or services
• Handle most calls and transactions independently, escalate calls properly when appropriate

Skills

• 1-3 years of directly related customer service experience and well-developed transaction processing experience
• Strong people skills with an ability to think like the customer
• A passion for delivering top quality service
• Proven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service center
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications, including Internet
• Proven self-motivation skills
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment, as well as work well independently
• Excellent organization and prioritization skills
• Reliability and Dependability throughout our extensive training program is required
• College degree or equivalent business/military experience preferred

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• Leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

Company Overview

Company H1B Sponsorship