Sales Administrator I
Silvus Technologies is a leading provider of advanced MANET and MIMO communications systems, seeking a Sales Administrator I to assist the sales team. The role involves managing customer inquiries, processing orders, and ensuring accurate data entry into the CRM system.
Responsibilities
- Support with managing individual team’s inbox to ensure timely response to inquiries
- Receive, process, and confirm customer purchase orders
- Enter sales orders accurately and efficiently into the CRM system
- Collect and verify detailed end-user information for each order
- Handle FCC Authorization Forms for US-based orders
- Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment
- Communicate with customers via email and phone to address inquiries and provide updates
- Serve as a liaison among various departments, including finance, shipping, and supply chain
- Provide customers with timely updates on the status of their orders
- Manage customer requests for order modifications or cancellations
- Escalate high-priority tasks to senior staff with analysis and recommended actions
- Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary
Skills
- High school diploma or GED
- Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field
- Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data
- Proficiency in numeracy
- Prior experience in a fast-paced office environment, experiencing multiple deadlines
- Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint)
- Excellent and effective oral and written communication
- Must be a U.S. Citizen due to clients under U.S. federal contracts
- All employment is contingent upon the successful clearance of a background check and drug testing
- Demonstrated critical thinking, initiative, and problem-solving capabilities
- Accurately follow instructions and confidently improvise in even the most ambiguous situations
- Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable
Company Overview