[Remote] Product Operations Coordinator
Note: The job is a remote job and is open to candidates in USA. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The Product Operations Coordinator will play a crucial role in executing planning and operational tasks, managing product launches, and ensuring effective delivery of products and services to the market.
Responsibilities
- Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives
- Partner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifacts
- Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionally
- Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvements
- Support user acceptance testing, beta development, defect triage, and support continuous improvement initiatives
- Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated
- Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration
Skills
- 1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacities
- Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration
- Exceptional communication, facilitation, and interpersonal skills
- Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story
- Comfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teams
- Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch
- Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools
- Hands-on experience leverage AI tooling to enhance operational efficiency
- Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations
Benefits
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave
- Hybrid work schedules
- Career development support
- Wellness programs
- Opportunities to give back through CR Cares™
Company Overview
Company H1B Sponsorship