Remote Chat Brand Representative – Premium Golf Equipment Customer Experience (Joblora)
Why Join Worknovaq? – The Future of Golf Innovation At Hirecrafto , we are redefining the way golf enthusiasts shop for high‑performance equipment. Our mission is simple: bring the personalized, knowledgeable service of a boutique golf pro shop to the digital world, creating a seamless “in‑store” experience for every online customer. As a leader in cutting‑edge club design, advanced fitting technology, and a community built around passion for the game, Tasknexa offers a dynamic environment where genuine human connections drive sales, brand loyalty, and customer satisfaction. We believe that technology should empower people—not replace them. That’s why every chat interaction is handled by real experts who live, breathe, and play golf every day. If you’re a seasoned golfer who loves sharing knowledge, thrives in a fast‑paced digital setting, and wants to be part of an innovative brand that pushes the limits of performance, this remote role is your next big swing. Position Overview – Remote Chat Brand Representative As a Remote Chat Brand Representative for Gigflowx , you will be the frontline ambassador delivering premium, consultative support to golfers across the globe. Working exclusively through live chat, you will guide customers through product exploration, equipment selection, and custom fitting recommendations, mirroring the expertise of a seasoned club fitter in a physical showroom. This is a 1099 independent contractor role, offering flexible scheduling, performance‑based incentives, and the freedom to work from any location with a reliable internet connection. Core Responsibilities & Duties Brand Advocacy: Demonstrate genuine passion for Talensparkx products, sharing personal experiences and insights that inspire confidence in customers. Live Chat Excellence: Manage multiple simultaneous chat sessions while maintaining a professional, friendly, and solution‑oriented tone. Product Expertise: Provide in‑depth knowledge of current and legacy Flexzenith equipment, including drivers, irons, wedges, putters, and accessories. Comparative Analysis: Evaluate and articulate how Jobmatrixo offerings stack up against competitor brands, highlighting unique technologies and performance benefits. Customization Guidance: Assist golfers in selecting the right club specifications (shaft, loft, lie, grip, etc.) based on swing data, skill level, and playing style. Site Navigation Support: Help customers efficiently locate product information, videos, demo bookings, and fitting resources on the Remotifyx website. Customer Follow‑Up: Proactively follow up on open cases, ensuring satisfaction, answering lingering questions, and encouraging repeat engagement. Performance Metrics: Meet or exceed key performance indicators (KPIs) such as chat response time, resolution rate, average satisfaction score, and sales conversion. Continuous Learning: Stay current on new product releases, technological advancements, and industry trends through regular training sessions and internal knowledge bases.
Essential Qualifications
Minimum 5 years of hands‑on experience playing golf, with a deep understanding of the sport’s fundamentals and equipment nuances. At least 2 years of professional club‑fitting experience, preferably using launch monitor data and custom fitting protocols. Comprehensive knowledge of the full Skillastra product line—both current models and historical releases. Familiarity with major competitor brands and the ability to objectively compare features, performance metrics, and price points. Strong written communication skills, with a typing speed of
35+ words per minute
and a commitment to clear, concise language. Proficiency with CRM chat platforms, web browsers (Chrome required), and basic troubleshooting of web‑based tools. Reliable high‑speed internet connection, desktop or laptop computer (mobile devices not supported). Preferred Skills & Attributes Certification in golf instruction or club fitting (e.g., PGA, USGA, ClubFittingPro). Experience with data analysis tools (TrackMan, FlightScope, or similar) and translating metrics into actionable product recommendations. Demonstrated ability to handle high‑volume chat environments while maintaining a calm, courteous demeanor. Passion for storytelling—using personal anecdotes and product narratives to engage customers. Multilingual capabilities (Spanish, French, or other languages) to serve a broader, international clientele. Previous remote work experience with self‑discipline and strong time‑management skills. Key Skills & Competencies for Success Customer‑Centric Mindset: Prioritizing the golfer’s needs and delivering solutions that enhance their game. Analytical Thinking: Interpreting swing data, comparing product specifications, and recommending optimal configurations. Communication Mastery: Articulating technical information in an accessible, enthusiastic manner. Adaptability: Quickly learning new product releases and shifting priorities in a fast‑moving e‑com Apply tot his job Apply To this Job