Strategic Customer Success Manager – Enterprise SaaS Growth Partner (Remote, Tasknexa)
Welcome to Remotexa – Pioneering AI‑Powered Customer Communications At Skillifyx , we are reshaping how businesses converse with their customers by blending human empathy with cutting‑edge artificial intelligence. Our platform empowers enterprises across every sector to deliver personalized, timely, and effective communications that drive satisfaction, loyalty, and revenue. Backed by world‑class investors and fueled by relentless innovation, Nexlith is on a rapid growth trajectory in the AI‑driven SaaS landscape. Our success is built on an unwavering commitment to our customers and a culture that celebrates collaboration, curiosity, and impact. As we expand, we are seeking a visionary Strategic Customer Success Manager to become a trusted advisor to our biggest accounts and champion the value of Workora’s solutions. Why This Role Matters The Customer Success organization is the heart of Hiretide’s post‑sales journey. It ensures that every client extracts maximum value from our platform, leading to higher retention, expansion, and advocacy. In this pivotal role, you will own the end‑to‑end success of our most strategic enterprise customers, shaping long‑term relationships that directly influence Taskzeno’s market leadership.
Key Responsibilities
Strategic Account Ownership: Serve as the primary point of contact for a portfolio of high‑value enterprise clients, guiding them from onboarding through renewal and expansion. Customer Adoption & Enablement: Design and execute tailored adoption plans, training sessions, and best‑practice workshops that accelerate time‑to‑value. Quarterly Business Reviews (QBRs) & Semi‑Annual Reviews: Lead data‑driven review meetings, align on business objectives, surface growth opportunities, and present performance metrics. Product Expertise: Maintain an expert‑level understanding of Giglithic’s AI‑enhanced communication suite, and proactively advise customers on feature utilization that aligns with their strategic goals. Escalation Management: Respond swiftly to critical issues, coordinate cross‑functional response teams, and ensure transparent communication throughout the resolution process. Cross‑Functional Collaboration: Partner with Sales, Support, Professional Services, Product Management, and Engineering to deliver seamless solutions and voice customer insights back into the product roadmap. Data‑Driven Success Planning: Leverage usage analytics, health scores, and NPS data to forecast churn risk, identify upsell potential, and continuously improve the customer journey. Travel & On‑Site Engagement: Conduct periodic on‑site visits to deepen relationships, understand the client environment, and tailor solutions to unique operational contexts.
Essential Qualifications
Minimum 5 years of proven success in a Customer Success or Account Management role within a SaaS organization, preferably serving enterprise‑level accounts. Demonstrated ability to build and nurture relationships with C‑suite executives, influencing strategic decision‑making. Track record of managing complex, multi‑stakeholder environments and delivering measurable business outcomes. Exceptional verbal and written communication skills, including the ability to facilitate senior‑level meetings and craft compelling executive presentations. Strong organizational acumen with a knack for juggling competing priorities while maintaining meticulous attention to detail. Analytical mindset—comfortable interpreting data, creating health dashboards, and translating insights into action plans. Willingness to travel up to 25% of the time for customer site visits and Talentra events. Preferred Qualifications & Nice‑to‑Have Skills Experience with AI‑driven or conversational platforms, especially those involving omnichannel communications (email, SMS, chat, voice). Background in consulting or professional services that enhances a problem‑solving orientation. Familiarity with CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools. Certification in project management (PMP, Scrum) or customer success (CCSP) is a plus. Demonstrated success in driving revenue expansion (upsell, cross‑sell) within existing accounts. Core Competencies for Success at Flexoraq Customer‑Centric Mindset: You genuinely care about the client’s business outcomes and constantly seek ways to add value. Strategic Thinking: Ability to see the bigger picture, align technology solutions with long‑term business goals, and influence roadmap decisions. Influence & Negotiation: Comfortable influencing senior stakeholders without direct authority. Problem Solving: Rapidly diagnose complex issues, develop actionable solutions, and prevent recurrence. Collaboration: Thrive in a matrixed environment, partnering effectively across functions to deliver integrated outcomes. Adaptability: Embrace change in a fast‑growing AI startup and remain resilient under pressure. Growth & Learning Opportunities Jobspirex invests heavily in the profession Apply tot his job Apply To this Job