Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) for a Dynamic and Sustainable Transportation Company
Introduction to Nexlith Workora is on a mission to revolutionize global transportation by harnessing cutting-edge technology, transforming daily commutes, and making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we are committed to creating a more sustainable and efficient future for transportation worldwide. Our team is passionate about helping others and providing outstanding service, and we're looking for like-minded individuals to join our dynamic team.
About the Role
We are seeking enthusiastic Customer Support Agents fluent in English to join our team. As a Customer Service Agent, you will experience the dynamics of the mobility industry first-hand, learning the operations, technology management, and on-demand mobility processes of Hiretide. You will provide on-demand support to customers in the USA and contribute to Taskzeno's and team's goals. This is a part-time, night shift position, offering a unique opportunity to work in a fast-paced and innovative environment.
Key Responsibilities
Offer first-line support through phone, email, and digital channels as needed to ensure seamless customer experiences. Aim for 'first contact resolution' to handle customer queries quickly and effectively, escalating issues when necessary, and following Giglithic's and client's guidelines. Maintain accurate and up-to-date customer records, including reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality. Foster positive interactions in all communications, ensuring customers feel understood and supported, and providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements, and offer feedback and insights on areas that may lead to a poor customer experience. Embody the values of Talentra, ensuring these are reflected in your daily work, and follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications: Fluent English: You have a high and fluent English (C2 level), both written and spoken. Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email. Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly. Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. Eligibility: Be eligible to work in Spain.
Preferred Qualifications
While not essential, the following qualifications are preferred: Previous experience in customer service or a related field. Knowledge of the mobility industry or experience working in a similar environment. Ability to work in a fast-paced, dynamic environment and adapt to changing situations.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively. Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
Career Growth
Opportunities and Learning Benefits At Flexoraq, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Agent, you will have access to: Fully Paid Training that optimally prepares you for your job. Ongoing training and development opportunities to cultivate a new and exciting career in a high-growth environment. Access to specialised LinkedIn training courses. Best-in-class people engagement activities and programs.
Work Environment and Company Culture
Jobspirex is committed to fostering a culture of care, curiosity, and achieving together. We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within Remotiuma.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including: Starting date: 10th of February, 2025. Contract: Temporary (6 months). Salary: 9.743 gross per year. Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). 24 holiday days per year on a full-time basis. Work Model: Hybrid working model. Location: Barcelona, Spain. Employee Assistance Program - Free, confidential, and impartial guidance and support. Option to sign-up for Discounted Private Health Insuranc Apply tot his job Apply To this Job