Experienced Associate Client Manager, Customer Success - arenaflex Center of Excellence
As a highly skilled and results-driven Associate Client Manager, Customer Success, you will play a pivotal role in driving the success of arenaflex's customers, particularly those in the Walmart Center of Excellence. This dynamic role requires a unique blend of business acumen, technical expertise, and exceptional communication skills to deliver timely outcomes and client value through arenaflex's data and analytics. If you're a seasoned professional with a passion for driving business impact and maximizing client value, we invite you to join our team at arenaflex.
About arenaflex
arenaflex is a leading global company that delivers the most complete understanding of consumer buying behavior and reveals new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, arenaflex delivers the Full View through advanced analytics on state-of-the-art platforms. Our commitment to diversity, equity, and inclusion is reflected in our workforce, measurement, and products, making us an Equal Opportunity/Affirmative Action-Employer.
Job Summary
As an Associate Client Manager, Customer Success, you will be responsible for all client activity and the overall success of arenaflex at the customer level. This role requires deep knowledge of the customer's business and industry to identify new opportunities for arenaflex to drive value. You will work successfully across a matrixed organization structure, fully leveraging the service model to deliver strategic thought leadership, advanced issue-based analyses, and clear proactive insights and action-oriented recommendations.
Responsibilities
* Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
- Understand and leverage arenaflex solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
- Drive strategic thought leadership with customers leveraging arenaflex tools and assets
- Identify opportunities for increased partnership and elevate those opportunities to organizational partners
- Facilitate clear day-to-day communications with customers, proving the value of arenaflex solutions in support of growth, adoption, and value creation
- Ensure on-time delivery of solutions to achieve forecasted revenue on-time
- Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
- Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
- Lead client presentations with proactive insights and action-oriented recommendations
- Ensure client stakeholders buy into outcomes and value arenaflex is delivering to them
- Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
- Understand client structure and organization
- Determine ROI of arenaflex recommendations and solutions
- Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
Qualifications
* College/University Undergraduate or master's degree
- Prior experience with arenaflex solutions
- Collaborating with teams and working in a matrixed environment
- Time management & prioritization
- Experience working with complex client relationships and client issue resolution
- Highly proficient in Microsoft Office
- Proficiency in BI Tools a plus (PowerBI, Tableau)
- Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred (Nielsen, IRI, Kantar, Numerator to name a few)
- 2-3 years of CPG/Retail industry experience preferred
Essential Skills and Competencies
* Strong business acumen and technical expertise
- Exceptional communication and interpersonal skills
- Ability to work in a dynamic and fast-paced environment
- Strong analytical and problem-solving skills
- Ability to build and maintain strong relationships with customers and internal partners
- Strong time management and prioritization skills
- Ability to work collaboratively in a matrixed environment
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development in a dynamic and fast-paced environment
- Access to advanced training and development programs to enhance skills and knowledge
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance and contributions
Work Environment and Company Culture
* Hybrid work environment with the ability to work on-site in a client office 2-3 days a week
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance and contributions
- Flexible working environment with volunteer time off and LinkedIn Learning opportunities
- Employee-Assistance-Program (EAP) for mental health and wellness support
Compensation, Perks, and Benefits
* Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- Flexible working environment with volunteer time off and LinkedIn Learning opportunities
- Employee-Assistance-Program (EAP) for mental health and wellness support
- Recognition and rewards for outstanding performance and contributions
How to Apply
If you're a motivated and results-driven professional with a passion for driving business impact and maximizing client value, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [app.joinrise.co/jobs/arenaflex-associate-client-manager-customer-success-walmart-center-of-excellence-59fp](http://app.joinrise.co/jobs/arenaflex-associate-client-manager-customer-success-walmart-center-of-excellence-59fp). We look forward to hearing from you!
Equal Opportunity/Affirmative Action-Employer
arenaflex is an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Apply for this job