Experienced Full Stack Customer Success Engineer – Data Observability and Cloud Application Development

Are you a customer-centric, data-driven professional looking to join a dynamic team that's revolutionizing the way companies approach data management? Do you thrive in a fast-paced, collaborative environment where no two days are ever the same? Look no further than arenaflex, a leading provider of innovative data solutions for IT and Security. At arenaflex, we're not just building a company – we're building a community of passionate, like-minded individuals who share our vision of empowering customers to achieve their data goals. As a Customer Success Engineer, you'll play a critical role in driving customer outcomes, value, and success with our cutting-edge solutions. If you're ready to join a team that's changing the game, apply now to become an integral part of our arenaflex family.

About the Opportunity

The Customer Success Engineer (CSE) is a highly technical role that requires a unique blend of customer advocacy, technical expertise, and business acumen. As a CSE, you'll act as a trusted advisor for our customers, driving the entire Customer Success lifecycle from onboarding to expansion. Your goal will be to help customers achieve their data goals and realize the value of their investment in arenaflex solutions.

Key Responsibilities:

* Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion

• Become the trusted arenaflex expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech-savvy customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the arenaflex sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with arenaflex to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• This position may require stand-by, on-call, or off-hours duties

What You'll Bring:

* Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value

• A customer-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Willingness to travel as needed (up to 25%)
• You live in France
• Fluent speaking and writing skills in English

Bonus Points/Preferred Qualifications:

* Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)

• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Loves talking to customers and solving problems
• Experience working remotely
• Good jokes, or maybe better, bad jokes

Why Join arenaflex?

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Diversity and Inclusion:

We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other.

Remote Work:

As a remote-first company, we empower our employees to do their best work, wherever they are.

Career Growth:

We offer opportunities for professional growth and development, with a focus on customer success and data management.

Compensation and Benefits:

We offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Perks:

We offer a range of perks, including flexible work arrangements, professional development opportunities, and a fun, collaborative work environment.

How to Apply:

If you're a motivated, customer-centric professional with a passion for data management and customer success, we want to hear from you. Apply now to become an integral part of our arenaflex team and join a community of like-minded individuals who share our vision of empowering customers to achieve their data goals. Apply To This Job

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Apply for this job