Experienced Part-Time Customer Service Support Specialist – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Part-Time Customer Service Support Specialist, you'll play a vital role in providing administrative support and exceptional customer service to our internal and external customers. If you're passionate about delivering top-notch service, working in a dynamic environment, and growing your career, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare organization that's committed to improving the lives of our members and customers. With a strong presence in the United States, we're dedicated to providing innovative solutions, exceptional service, and a culture that values diversity, equity, and inclusion. Our team is passionate about making a difference, and we're excited to welcome like-minded individuals to join our mission.
Workforce Scheduling
As a Part-Time Customer Service Support Specialist, you'll work a flexible schedule, with a minimum of 20 hours per week. You'll be based in our Fayetteville, Arkansas location, and you'll have the opportunity to work remotely from home. We're seeking candidates who are available to work a variety of shifts, including mornings, afternoons, and weekends.
Job Summary
As a Customer Service Support Specialist, you'll be the first point of contact for our customers, providing exceptional service and support via phone, email, and in-person. You'll work closely with our regional office team to provide administrative support, including handling incoming faxes, reporting, maintaining databases, and more. Your attention to detail, organizational skills, and ability to multitask will be essential in this role.
Requirements
* EDUCATION: High school diploma or equivalent required.
- EXPERIENCE: Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
- ESSENTIAL SKILLS & ABILITIES:
+ Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel. + Ability to multi-task and prioritize tasks effectively. + Excellent customer service skills, with a focus on providing exceptional service to internal and external customers. + Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. + Ability to maintain confidentiality and handle sensitive information with discretion.
Responsibilities
* Administrative Support: Provides administrative support, including but not limited to: + Handling incoming faxes, reporting, and maintaining databases. + Maintaining inventory supplies and marketing materials. + Orderly upkeep of retail store, supply closet, and hospitality area.
- Customer Service: Assists customers with basic inquiries and needs, such as:
+ Processing payments. + Taking messages. + Directing calls. + Logging service inquiries and documenting relevant information.
- Scheduling: Schedules sales and service appointments for retail team members.
- Research: Conducts initial research of service inquiries and forwards for appropriate handling.
- Deliveries: Makes deliveries to postal services.
- Valid Driver's License: Requires a valid driver's license with an acceptable driving record.
Certifications
* This position is identified as level three (3), requiring the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained.
- Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business.
Employment Type
* Regular, part-time position with a minimum of 20 hours per week.
ADA Requirements
* 1.1 General Office Worker, Sedentary, Campus Travel: Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of the location of primary work assignment.
Why Join arenaflex?
* Career Growth Opportunities: arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and promotions.
- Competitive Compensation and Benefits: arenaflex offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.
- Diverse and Inclusive Culture: arenaflex values diversity, equity, and inclusion, and we're committed to creating a culture that's welcoming and inclusive for all employees.
- Flexible Work Arrangements: arenaflex offers flexible work arrangements, including remote work options and flexible scheduling.
How to Apply
If you're passionate about delivering exceptional customer service and working in a dynamic environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job