ServiceNow Developer Senior – Electronic Health Records

GDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities. Our work depends on a Senior ServiceNow Developer joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a ServiceNow Developer Senior supporting the IHS EHRM program, you will be responsible for setting up and maintaining the ServiceNow instance for the program. This position is fully remote, US based. HOW THIS ROLE WILL MAKE AN IMPACT:

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect ServiceNow with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree (additional work experience can be used in lieu of a degree)
• 5+ years of experience supporting cloud deployment and maintaining cloud solutions
• Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with ServiceNow Reporting and Performance Analytics (PA)
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Must be able to obtain a Public Trust Level 5 clearance.
• Ability to travel up to 25% of the year, if needed.

ATTRIBUTES FOR SUCCESS

• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Effective analytical, problem-solving, and debugging skills

DESIRED QUALIFICATIONS AND EXPERIENCE:

• 8+ years of relevant analyst experience.
• Experience supporting federal contract program manager.
• Experience with additional ServiceNow modules beyond ITSM and SPM
• Excellent organizational and time management skills; ability to manage frequently changing priorities of competing importance.
• Ability to communicate and interact effectively with internal/external teams including key stakeholders and customers.
• Ability to produce high-quality documentation that contributes to the overall success of our program.

GDIT IS YOUR PLACE:

• ​Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

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