Experienced Patient Care Customer Service Representative – After Hours Call Center (REMOTEDAY ONE) – Murray, KY

At arenaflex, we are committed to delivering exceptional patient care and outstanding customer service. As a national leader in providing home medical equipment and services, we strive to empower patients to manage their health and treatment at home. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we are seeking a skilled and compassionate Patient Care Customer Service Representative to join our After Hours Call Center team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.

Overview and Responsibilities

We are seeking a dedicated and customer-focused Patient Care Customer Service Representative to join our After Hours Call Center team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a REMOTE position, and you will have the flexibility to work from home on a part-time or full-time schedule.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities (Non-Exempt and Exempt)
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Why Join arenaflex?

At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. As a member of our team, you will have the opportunity to:

• Work from home on a part-time or full-time schedule
• Enjoy a competitive salary and bonus opportunities
• Participate in our comprehensive benefits package
• Develop your skills and knowledge through ongoing training and development opportunities
• Make a difference in the lives of our patients and their families

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We look forward to reviewing your application and welcoming you to our team!

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. We do not discriminate on the basis of membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex is a DRUG-FREE WORKPLACE. Apply for this job