[Remote] Driver Support Agent

Note: The job is a remote job and is open to candidates in USA. Fetch Package is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. As a Driver Support Associate, you will provide an unparalleled experience for our Drivers while investigating issues and providing solutions to enhance customer satisfaction.

Responsibilities

• Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat
• Relay operational issues with local warehouse teams and operations managers
• Troubleshoot technical problems and deliver clear outcomes and solutions
• Prioritize tasks in a fast-paced and high pressure environment
• Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
• Communicate with a professional and friendly tone

Skills

• A passion for creating an amazing customer experience
• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the customer
• The ability to adapt to resolve potentially difficult situations
• Strong analytical, listening, writing, and oral skills in English
• Ability to learn web-based user support applications quickly
• Dependable and punctual with time management skills
• Flexible schedule, willing to work weekends
• High level of comfort and familiarity with smartphone applications (iOS and Android)
• Undergraduate or equivalent degree preferred

Benefits

• Medical
• Dental
• Vision insurance
• 401(k)
• AD&D/STD/LTD
• Paid time off

Company Overview