Fraud Investigator, Full-Time, Hybrid Marlborough MA

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across all 50 states. They are seeking a Fraud Investigator responsible for conducting in-depth investigations into loan fraud, identity theft, and organized fraud rings, while also working closely with law enforcement and improving internal fraud prevention processes.

Responsibilities

• Conduct full investigations around loan fraud, bust out activity, identity theft, and fraud rings
• Utilize a myriad of internal and external tools to gather evidence and determine suspects
• Interview/Interrogate members and suspects to gather additional information or get answers to questions
• Develop working relationships with law enforcement agencies and fraud organizations as necessary
• Have a strong understanding of credit union policies, procedures, rules and regulations
• Provide process improvements for internal processes to streamline fraud prevention
• Audit internal processes to ensure staff if adhering to policy and procedures. Notify management when said policies and procedures are not adhered to
• Participate in Fraud/Loss Prevention and security training sessions
• Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related identifying and reporting possible suspicious activity
• Have a strong understanding of the importance of filing Suspicious Activity Reports and when they should be filed according to regulation

Skills

• Minimum of 1-2 years of bank-related fraud investigation experience, with a focus on loan fraud and/or identity theft
• Excellent communication and presentation skills
• Familiarity with Microsoft Office
• Excellent writing skills
• Ability to handle multiple priorities
• Excellent organizational skills and attention to detail

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