MAC Manager

Cushman & Wakefield is a global leader in real estate services, and they are seeking a MAC Manager to assist with the implementation of relocations, logistic moves, and furniture reconfigurations. This role focuses on supporting the Global MAC Manager and coordinating with Occupancy Planners while providing excellent customer service to the client site population.

Responsibilities

• Activities will consist of day-to-day change requests; project support including client relationship and project coordination related to space and occupancy
• Provide leadership and development support to all MAC Coordinators by establishing annual goals and objectives, ensuring KPIs are met, and development for growth opportunities
• Provide superior customer service and customer support for day-to-day activities and questions as well as project support for large moves
• Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers
• Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc
• Manages and coordinates MAC work orders for approved contractors
• Manage new-hire placement
• Manage weekly small (9) group moves
• Implement move plan in accordance with the approved occupancy plan
• Support MAC Manager Global SME with FM team, PDS team, and /or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves
• Coordinate with project manager to ensure work is delivered within timeframe and agreed-upon scope
• Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants
• Keep track of all tasks, schedules and budgets related to the move
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules
• Support change management as it pertains changing workspace and work style
• Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process
• Sends out post-move surveys, reports on findings, and identifies process improvements as appropriate

Skills

• Proficiency in MS Office Suite software applications
• Excellent customer service and interpersonal relationship skills
• Able to build strong relationships with internal and external partners to deliver effective services
• Strong oral, written and presentation skills
• Assumes ownership of requests in order to ensure successful completion
• Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction
• Zero to Four years' experience in a corporate real estate environment
• Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life, and disability insurance programs
• Paid and unpaid time away from work

Company Overview

Company H1B Sponsorship