Field Service Engineer
Agilent Technologies is a company that helps scientists make discoveries that improve their quality of life. As a Field Service Engineer, you will support customers by installing, maintaining, and repairing company systems and ensuring high levels of customer satisfaction through proactive service and communication.
Responsibilities
- You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as well as operating systems
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with HPLC, GC, GC-MS, Spectroscopy, UV-VIS, FTIR, ICP-MS and ICP-OES
- Diagnoses and resolves product performance problems
- Contact customers in a timely manner and schedules service efficiently Performs maintenance and repairs
- Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
- Connect with manager and sales team to ensure customer needs and expectations are clearly understood and met
- Maintain Agilent's customer service reputation by following all corporate policies and procedures
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered
- Document time and expenses in a timely manner as required in SAP and other means as requested by manager
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Complete administrative paperwork/computer reports promptly and accurately
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
- Responsive to customer requests for service and communicate proactively before, during and after service
- Serves as an internal resource on technical issues and manages product customer concerns
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions for customers
- May calibrate equipment on-site for large volume customers
- May qualify leads
Skills
- Bachelors or Master's degree within the science field - e.g., chemistry, analytical chemistry, biochemistry, biology, engineering, biotechnology is a plus
- 0-2+ years of experience in a similar position or experience as an end-user
- Verbal and written communication is clear, respectful, and timely
- Travel: 25% travel per week in the field visiting customers
- Chromatography or spectroscopy experience is preferred: HPLC, GC, GC-MS, Spectroscopy, UV-VIS, FTIR, ICP-MS and ICP-OES
Benefits
- Option to work remotely
- Eligible for bonus
- Stock and benefits
- Choice of company car or reimbursement for personal vehicle usage
Company Overview
Company H1B Sponsorship