Experienced Bilingual Customer Service Representative – Full-time or Part-time Work from Home Opportunity After Comprehensive Training

Welcome to arenaflex: A Leader in Public Housing Authority Support

arenaflex is the nation's trusted partner for public housing authorities, delivering exceptional products and services that meet the unique needs of the housing industry. With over 1,000,000 inspections conducted across the nation and a bilingual customer service center, we understand the importance of providing top-notch support to our clients. As a woman- and veteran-owned enterprise, we pride ourselves on giving back to the community through extensive local hiring, training, and community service initiatives.

About Our Services

arenaflex offers a wide range of services, including:

• HQS Inspection Services
• Remote Recertification Services
• SEMAP Reviews
• Rent Reasonableness Studies
• Rent Determination and Negotiation
• UPCS Inspectors
• PHA Policy Counseling
• HCV Program Management Services

Job Description

We are currently seeking bilingual customer service representatives to join our team in a full-time or part-time capacity. As a customer service representative, you will be responsible for delivering high-quality customer service to our clients, responding to incoming calls, emails, and letters, and resolving issues in a timely and efficient manner. This position is perfect for college students or individuals looking for a flexible schedule, with the opportunity to work from home after completing our comprehensive training program.

Key Responsibilities:

• Operate phone and computer systems to provide exceptional customer service
• Serve as a liaison between inspectors and clients to resolve issues and answer questions
• Respond to incoming calls, emails, and letters in a timely and efficient manner
• Communicate with inspectors and inspection managers to resolve client issues and inspection-related questions
• Maintain accurate records of customer interactions and transactions
• Ensure that client policies and procedures, as well as HUD requirements and guidelines, are observed in day-to-day operations
• Effectively communicate with arenaflex coworkers, client staff members, and supervisors regarding project status, client issues, and work assignments

Qualifications

To be successful in this role, you will need:

• Fluency in Spanish and English (required)
• Knowledge of the general operations and procedures of a Public Housing Agency (PHA) or willingness to learn
• Proven proficiency in modern office equipment, including multi-line phones, computers, printers, faxes, scanners, and copiers
• Accurate typing skills with a minimum typing speed of 40wpm
• Ability to establish and maintain effective working relationships with departmental employees, coworkers, vendors, consultants, contractors, and landlords/tenants
• Ability to effectively communicate with people from a broad range of socio-economic backgrounds

Preferred Qualifications:

• 1-3 years of work experience in customer service
• Graduation from high school or GED
• Any equivalent combination of education, training, and experience that constitutes the required knowledge and abilities

What We Offer

At arenaflex, we offer a competitive hourly rate of $12.50 - $13.50, as well as a range of benefits, including:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home opportunities

Work Environment and Culture

arenaflex is committed to providing a supportive and inclusive work environment that values diversity and promotes growth and development. We believe in giving back to the community and offer extensive training and opportunities for advancement. Our hybrid remote work model allows for flexibility and work-life balance, and we encourage our employees to take ownership of their work and make a positive impact on our clients and the community.

How to Apply

If you are a motivated and customer-focused individual who is fluent in Spanish and English, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the arenaflex team.

Conclusion

Join arenaflex as a bilingual customer service representative and be part of a dynamic team that is making a difference in the lives of our clients and the community. With our comprehensive training program, competitive compensation and benefits, and opportunities for growth and advancement, this is an exciting opportunity to take your career to the next level. Apply today and become a part of the arenaflex team!