Customer Care Representative - PA

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This role involves providing accurate product and service information, resolving order issues, and ensuring high customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
• Provide timely and accurate information on order status, returns, and general product questions
• Update and maintain customer account information in internal systems
• Resolve product or service concerns with professionalism and empathy
• Assist in processing orders placed in-person, online, or over the phone
• Handle payment information and address updates securely and accurately
• Generate return labels and coordinate with vendors as needed
• Record and track all customer interactions and escalate complex issues appropriately
• Provide showroom counter support (on-site only)
• Perform general administrative support tasks as assigned

Skills

• High school diploma or GED
• Minimum of 1 year experience in a call center or customer service environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• Ability to manage multiple systems and customer interactions simultaneously
• Calm and effective communication skills, especially when resolving customer concerns

Benefits

• Bonus Program: Eligible after 6 months
• Paid Time Off
• Medical, Dental, Vision Insurance (affordable options)
• Health Savings Account with company contribution
• Life Short-Term Disability Insurance
• 401(k) Plan with 4% company match and profit sharing
• Company Paid Holidays
• Employee Assistance Program
• Casual dress

Company Overview