IT Specialist
MDT is a company that delivers technology solutions for employees and credit-union clients. The IT Specialist role focuses on providing Tier I and selected Tier II support, managing endpoints and identity services, and ensuring a consistent end-user experience through effective problem resolution and documentation.
Responsibilities
- Administer and secure all corporate endpoints, peripherals, and mobile devices
- Manage user, group, and computer objects in Active Directory; enforce access controls
- Evaluate, assess, and deploy new hardware/software; recommend technology standards
- Monitor health system and deliver clear status/compliance reports
- Track inventory of IT equipment, software licenses, and warranties
- Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps
- Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls)
- Provide Tier I/II support to internal and external users
- Deliver on site support as needed to resolve hardware, connectivity, or other incidents
- Documents fixes and shares knowledge as needed
- Maintain positive vendor and customer relationships
- Represent the company professionally in contacts with clients, vendors, and trade professionals
- Ensure requests, questions, and problems are courteously and professionally resolved
- Ensure the company’s professional reputation is maintained both internally and externally
- Works well with co-workers
- Keep management well informed of activities and any significant problems
- Complete required reports, records, and other documentation
- Attend and participate in meetings and committees as required
- Abides by all company policies and procedures, including upholding all security standards
- Ensures the work area is clean, secure, and well maintained
- Complete additional duties as assigned
Skills
- High school graduate or equivalent
- Minimum 1 year of experience in related positions
- Hands-on experience in IT technical support or systems administration
- Understanding of IT applications and products
- Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs)
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferred
- Multi-site Active Directory administration, Group Policy, and identity lifecycle management
- Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible
- Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP)
- Peripheral setup and troubleshooting (printers, scanners)
- Security controls: MFA, EDR, automated patching, and compliance best practices
- Strong technical documentation, knowledge sharing, and customer service communication skills
- Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment
- Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation
- Associates degree in IT or related field, or equivalent combination of education and experience
- Additional related training in IT applications and systems and financial institution operations
Company Overview