Bilingual (English-French) Credit Collections Analyst

Lennox is a leader in HVAC and refrigeration solutions, committed to innovation and excellence. They are seeking a Bilingual Credit Collections Analyst who will be responsible for managing collections of accounts receivable, resolving billing issues, and ensuring timely payments from their French and English-speaking customer base.

Responsibilities

• Handles assigned portfolio of accounts by applying company’s credit polices and procedures
• Communicates and educates external and internal customers on credit terms and payment options to ensure prompt collection of overdue accounts
• Works on weekly aging report and daily Get Paid collection to obtain satisfactory payment commitments
• Reconcile accounts by contacting customers or other departments to resolve billing or payment discrepancies
• Answers phone calls and provides resolution to customer’s inquires; generates account statements, invoices and other supporting documents as needed
• Remain in rollover phone system answering incoming calls
• Proactively reviews customer’s credit limit and reviews blocked orders for prompt release
• Review and approve Commercial Job Sheets. Have knowledge of Mechanics Lien Laws
• Negotiates payment options for customers with poor credit history or insufficient credit limit within established standards
• Maintains accurate and up to date notes on all customer’s accounts
• Reports on delinquent accounts and actions taken to resolve past dues
• Some travel involved

Skills

• Requires a bachelor's degree or an equivalent combination of education and experience
• Bilingual - fluent in English and French
• Proficient in Microsoft Office and other productivity software systems
• Working knowledge of SAP and Get Paid is an asset
• Familiar with Quebec construction law and Letters of Privilege required on commercial projects
• Strong analytical, communication and organizational skills
• Ability to create positive and constructive atmosphere in dealings with customers or sales force
• Adaptable and flexible to change work priorities, handles pressure and demands
• Analyze credit reports and financial statements to determine the degree of risk involved in extending credit
• Courteous, professional, and helpful at all times
• Team player

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Company Overview

Company H1B Sponsorship