[Remote] Network Operations Center Technician I

Note: The job is a remote job and is open to candidates in USA. RedHelm is a technology solutions provider focused on partnership, precision, and protection. They are seeking a Network Operations Center Technician (Tier 1) to monitor, troubleshoot, and maintain managed services platforms, ensuring proactive issue resolution and customer support.

Responsibilities

• Utilize and monitor various support tools to proactively assist clients with outages and performance issues
• Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required
• Install software, patches, and updates on servers and workstations following change control standards
• Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers
• Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations
• Communicate with internal teams and customers, keeping them informed of ticket progress and service updates
• Ensure adherence to Ideal Integrations’ operational standards and best practices

Skills

• 1-3 years of experience in a NOC or IT support role
• Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems
• Strong troubleshooting experience with LAN/WAN networking technologies
• 1-3 years of experience with MS Windows workstations
• Strong analytical and communication skills, with a customer service mindset
• Ability to multi-task and adapt to a dynamic, fast-paced environment
• Familiarity with backup solutions and disaster recovery processes
• Knowledge of firewalls, network security, and cloud-based services
• Experience working with Remote Monitoring and Management (RMM) tools

Benefits

• Remote work flexibility
• Opportunities for career growth, training, and certification support

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