Experienced Customer Service Representative - Remote Health Insurance Support

At arenaflex, we're dedicated to making a difference in the lives of our customers and the community we serve. As a leading health insurance provider, we're committed to delivering exceptional service and support to our members. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate Phone Specialist. This is a full-time, remote position that offers a unique opportunity to work from the comfort of your own home while making a real impact in the health insurance industry.

About arenaflex

arenaflex is a local, independent health insurance company headquartered in Phoenix, Arizona. Founded in 1939, we've been serving the health insurance needs of Arizonans for over 80 years. With a team of over 2,500 dedicated employees, we offer a wide range of health insurance products and services to individuals, families, and businesses. Our mission is to inspire health and make it easy for our members to access the care they need.

Workability: Our Future Workforce Strategy

At arenaflex, we believe in the concept of Workability, which defines where and how we do our jobs. We're committed to providing a flexible and supportive work environment that allows our employees to thrive in a variety of settings. Whether you prefer to work from home, in the office, or a combination of both, we offer a range of options to suit your needs.

Job Summary

As a Customer Advocate Phone Specialist, you'll be responsible for providing exceptional customer service and support to our members via phone, email, and in-person interactions. You'll work closely with our team to resolve customer inquiries, provide information about our services, and advocate on behalf of our members. This is a dynamic and fast-paced role that requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities

* Provide exceptional customer service and support to members via phone, email, and in-person interactions

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Explain information about our services, including contract benefits, changes in coverage, eligibility, claims, and BCBSAZ programs
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals
• Document and record facts regarding inquiries and correspondence by updating arenaflex files and system
• Demonstrate and maintain current working knowledge of required arenaflex systems, procedures, forms, and manuals
• Perform all other duties as assigned

Requirements

* High School diploma or equivalent

• At least 1 year of external customer service experience
• Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones
• Detailed oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs

Preferred Qualifications

* Bilingual or multilingual skills, particularly in Spanish

• Experience working in the health insurance industry or a related field
• Strong knowledge of customer service principles and practices
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Benefits and Perks

* Starting hourly rate of $18.00 with opportunities to earn more through performance and quality-based incentives and bonuses

• Additional $1 per hour bilingual premium for phone specialists who speak Spanish proficiently
• 9+ weeks of instructor-led paid, virtual training
• Up to 16 days PTO, 11 paid holidays, and 8 hours paid volunteer hours to serve our community
• Up to a 12% annual bonus based on corporate goals and individual performance
• Medical, dental, and vision coverage
• 401(k) up to 5% dollar per dollar match
• Tuition reimbursement
• Employee discounts, gym reimbursement, wellness programs, incentive bonuses, and more!

Work Environment and Culture

At arenaflex, we're committed to creating a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and perks that promote work-life balance, professional growth, and community engagement. Our culture is built on the principles of respect, empathy, and excellence, and we're passionate about delivering exceptional service and support to our members.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job