Experienced OnBoard Services Customer Service Representative - Full Time Opportunity with arenaflex in New Jersey, USA

Introduction to arenaflex and the Industry

arenaflex is a leading player in the private sector, dedicated to providing exceptional customer experiences and innovative solutions. As a key member of our team, you will be part of a dynamic and fast-paced environment that values honesty, respect, and perseverance. Our company culture is built on a foundation of trust, integrity, and employee empowerment, making us an ideal employer for those seeking a challenging and rewarding career.

Job Overview

We are seeking an experienced OnBoard Services Customer Service Representative to join our team in New Jersey, USA. As a Customer Service Representative, you will play a vital role in delivering a top-notch culinary experience to our clients. Your primary responsibilities will include providing exceptional customer service, managing catering operations, and ensuring seamless communication with our flight crews and catering teams.

Key Responsibilities:

• Execute a positive handoff with flying crews and lead cookroom reviews during catering provisioning to alleviate missing item concerns/events
• Support restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches
• Act as an item and mileage SME for ATL catering details with Uncertainties and OBS
• Track, pattern, and provide designated "shock and delight" for MI-19 patterns, complaints, and flight crews
• Support and participate in "Catering Determination Rush" at Uncertainties Lounges for item, detail, and change management "communication and feedback"
• Effectively participate in Online Entertainment/SkyHub postings and promotions, for ATL OBS Brand Building and Awareness
• Job requires steady movement, expected to be actively moving and directing all aspects of the catering activity
• Position requires a customer service mindset to diffuse tense situations and effectively issue resolve on the fly
• Should perform various duties as assigned by the functional workspace task: however, under specific conditions, staff may be required to perform all roles
• Should be able to work well in a team environment
• Should be receptive and have strong interpersonal and show skills
• Should practice safety-conscious behaviors and follow all COVID-19 health precautions in all operational cycles and procedures
• Participate in/daily team huddles
• Collection of trucks may be required occasionally
• Building Chart book drawers to catering details (catering and arrangement supplies)
• Should be able to lift and transport items weighing up to 40 pounds (equivalent load to closing an aircraft door 40-60 pounds)
• Perform quality control functions before delivery onboard

Essential Qualifications:

To be successful in this role, you should possess a Bachelor's Degree and have excellent oral and verbal communication skills. You should be able to work a fixed or rotating schedule, including nights, evenings, weekends, and holidays. Additionally, you should be able to pass a comprehensive post-offer pre-employment background investigation, including fingerprinting and a criminal history record check, as required by federal law.

Preferred Qualifications:

• Should have exceptional verbal and written communication skills, organizational skills, team direction, and leadership capabilities
• Quality Assurance experience highly preferred
• Strong computer skills preferred; should become familiar with e-door grid systems, arenaflex's catering-related technology framework

Skills and Competencies:

To excel in this role, you should possess strong interpersonal and communication skills, with the ability to work effectively in a team environment. You should be receptive, flexible, and able to adapt to changing situations. Additionally, you should be able to project a professional image, focus on safety and security, and embrace diversity and inclusion.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, career development opportunities, and a supportive work environment that encourages learning and growth. You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will have the opportunity to make a meaningful contribution to our organization.

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced work environment that values honesty, respect, and perseverance. Our company culture is built on a foundation of trust, integrity, and employee empowerment, making us an ideal employer for those seeking a challenging and rewarding career. We offer a collaborative and supportive work environment, with a strong focus on teamwork, communication, and employee recognition.

Compensation, Perks, and Benefits:

We offer a competitive salary of $26 per hour, as well as a comprehensive benefits package that includes paid time off, holidays, and a 401(k) plan with a generous company match. Additionally, you will have access to extensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance. You will also be eligible for domestic and international flight benefits, career development programs, and a range of discounts and savings opportunities.

Conclusion:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with arenaflex, you will be part of a dynamic team that values innovation, creativity, and collaboration. You will have the opportunity to make a meaningful contribution to our organization, while also developing your skills and advancing your career. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.