Experienced Healthcare Customer Service Representative - Remote

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative. As a key member of our remote team, you will be the eyes and ears for our customers, providing innovative solutions to their inquiries and concerns.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to foster a healthy work-life balance

blithequark and You

Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you will become a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!

Your Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media, and finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers to resolve their questions or concerns, and calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate, and responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes, and providing feedback on call issues
• Upselling if required

We're Looking for Fearless People

We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team.

Requirements

To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills in both English and Spanish
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless remote work experience, you will need:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.

EOE/Disability/Vets

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, and we're proud to be an employer of choice for people with disabilities and veterans.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply to this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Note:

blithequark can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job