Experienced Full Stack Customer Experience Supervisor – Web & Cloud Application Development

Job Description:

Join blithequark in New Bremen, OH, as we revolutionize the customer experience landscape with our cutting-edge approach to service excellence.

About blithequark:

At blithequark, we're not just a company – we're a community of passionate individuals driven by a shared vision of delivering unparalleled customer experiences. With a rich history of innovation and a commitment to quality, we're transforming the way businesses interact with their customers. Our culture is built on the principles of teamwork, customer focus, and relentless improvement. We're on a mission to empower our employees, suppliers, and shareholders to become the industry leaders in their respective fields.

Job Summary:

As the Area Customer Experience Supervisor of the Great Lakes Super District, you'll play a pivotal role in driving the standardization and optimization of processes that drive the Customer Experience with the Inside Sales team. You'll adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you'll oversee three critical workstreams: customer value & optimization, customer experience representatives development, training & optimization, and CX operations improvement.

Key Responsibilities:

* Execute blithequark's strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability

• Lead the optimal team support structure and talent to support the design, changes, and deployment
• Lead and manage Inside Sales team across multiple geographical locations
• Collect and provide analysis to ensure service optimization
• Drive the business forward through continued leadership and insights while developing and strengthening the service workforce
• Drive the performance, development, and growth of the Customer Experience Team
• Directly supervise a team of approximately 10 Customer Experience Representatives
• Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department
• Drive field-level profitability through various methods in conjunction with the corporate Pricing Team and field-level analysts
• Be the point of contact for communicating any field feedback to the corporate Supply Chain and Pricing teams

Essential Qualifications:

* Bachelor's degree from a four-year college or university

• Minimum of five years of experience and/or training; or equivalent combination of education and experience
• Valid driver's license

Preferred Qualifications:

* In-depth knowledge of all facets of a distributorship

• Experience in training and developing employees
• Strong analytical and problem-solving skills
• Excellent interpersonal skills. Responsive to customer and business requests
• Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment
• Strong written and verbal communication skills
• High energy & enthusiasm to establish new approaches to enhance customer experience

Skills and Competencies:

* Strong team player who operates with high levels of integrity, trust, and respect for the individual. Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization

• Strong analytical and problem-solving skills
• Excellent interpersonal skills. Responsive to customer and business requests
• Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment
• Strong written and verbal communication skills
• High energy & enthusiasm to establish new approaches to enhance customer experience

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our employees. As a valued member of our team, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment that fosters innovation and creativity
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

Blithequark is a family-owned company with a culture of quality and a commitment to excellence. We're proud to offer a work environment that's:

• Collaborative and dynamic, with a focus on teamwork and customer satisfaction
• Committed to innovation and continuous improvement
• Fostering a culture of respect, integrity, and trust
• Emphasizing work-life balance and flexibility
• Providing opportunities for growth and development

Compensation, Perks, and Benefits:

Blithequark's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health, dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods
• Excused Absence time off and Paid Time Off (PTO)
• Company-paid holidays
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage

Equal Opportunity Employer:

Blithequark is proudly an Equal Opportunity Employer. We do not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law.

Veterans and Military Spouses:

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Application Process:

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department at [[email protected]](mailto:[email protected]). Apply for this job