Customer Care Specialist 2 – Remote – Kansas in Overland Park, KS in Nordstrom
Job title: Customer Care Specialist 2 – Remote – Kansas Company: Nordstrom Job description: Job Description In this Customer CARE Specialist 2 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country. The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Kansas Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. Paid! Training: Orientation: 1 week (Tuesday – Friday) 7:00AM – 4:00PM PST Training: 3 weeks (Monday – Friday) 7:00AM – 4:00PM PST (Attendance at training is required) Pay: Pay for this position in Kansas is $16.50 Work from Home Subsidy! $50/month A day in the life… · Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers · Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts · Provide Customers with critical service and product information, ensuring customer satisfaction · Process orders and enter data into order entry system · Track customer packages · Other duties as assigned You own this if you have… · 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) · The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations · Excellent communication skills · The ability to work in a fast-paced environment and demonstrate a high sense of urgency · Understanding of computer systems and troubleshooting issues with minimal assistance · Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times · A quiet, distraction free, secure home workspace · The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership · Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi) We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at . © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Expected salary: Location: Overland Park, KS Apply for the job now! Apply tot his job Apply To this Job