Experienced Customer Service Traveling Test Center Manager – Leading Technology-Enabled Testing and Assessment Solutions Expert

Introduction to blithequark

blithequark is a pioneering force in the realm of technology-enabled testing and assessment solutions, proudly supporting over 7 million test takers annually across 180 countries worldwide. With a rich history spanning more than three decades, our mission is to design and deliver the highest quality and most innovative testing solutions, anytime and anywhere. We are committed to fostering a culture of excellence, diversity, and inclusion, and we are now seeking an exceptional Customer Service Traveling Test Center Manager to join our dynamic team.

Job Overview

The Customer Service Traveling Test Center Manager serves as the face of blithequark in test centers around the world, playing a vital role in upholding the highest standards of exam integrity and customer service. As a key member of our Test Center team, you will be responsible for managing all aspects of our testing facilities, financial practices, personnel, and maintaining set policies and guidelines. This 100% travel role offers a unique opportunity to support test centers in need of management assistance, drive turnarounds at underperforming locations, and train new managers to excel in their roles.

Key Responsibilities

• Ensure that facilities, operations, and performance at assigned test centers consistently meet blithequark's standards and those of our testing clients
• Plan and supervise staff schedules, including regular and temporary Test Center Administrators
• Understand the impact of test center operating costs on blithequark's key financial and business drivers and performance against corporate metrics
• Educate staff on key performance levers and coach them to efficiently achieve targets
• Supervise security and verification procedures for test candidates, ensuring accurate identification and eligibility confirmation
• Hire and train new Test Center Administrators, reviewing and approving timesheets and expenses for all staff
• Provide security at testing facilities, ensuring proper use of locks and security systems, and holding keys to the testing facilities
• Represent blithequark with professionalism, resolving common technical issues, and filing detailed reports on any irregular test center situations or complaints
• Operate various systems, including DVR, digital camera, telephone system (IVR), and alarm system, as required
• Engage with property management to maintain a safe and comfortable testing environment, acting as a TCA to administer tests, and participating in quality assurance, audit programs, and other company initiatives

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent, with college experience being a plus
• Minimum of two years of customer service experience (call center, retail, restaurant, etc.)
• One year of management or supervisory experience
• Must be at least 18 years of age to qualify

Physical Job Requirements

This role requires:

• Living within one hour of an airport or train station, with the ability to travel on short notice by airplane, train, or car
• Ability to bend, stoop, and lift up to 40 pounds
• Capacity to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
• Visual requirements include adjusting or focusing computer screens and viewing the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, physically maneuvering in tight spaces while maintaining safety protocols

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Traveling Test Center Manager, you will have access to:

• Paid training to enhance your skills and knowledge
• Opportunities to work with a diverse range of clients and testing programs
• Cross-functional training and development programs to support your career advancement
• A collaborative and dynamic work environment that fosters innovation and creativity

Work Environment and Company Culture

blithequark prides itself on its inclusive and supportive company culture, offering:

• A remote work arrangement with flexible scheduling and travel opportunities
• A comprehensive benefits package, including 12 paid holidays, sick time, 401K, employee assistance program, vision, and FSA
• Access to legal and vacation benefits for full-time employees
• A diverse and talented team of professionals who are passionate about delivering exceptional customer service and testing solutions

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you can expect:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible scheduling and travel opportunities
• Access to a range of perks and benefits, including paid training, sick time, and employee assistance programs

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and supporting the success of others, we encourage you to apply for the Customer Service Traveling Test Center Manager role at blithequark. Join our team of dedicated professionals and contribute to the delivery of innovative testing solutions that make a difference in the lives of millions of people around the world. Apply now and take the first step towards an exciting and rewarding career with blithequark!