Experienced Customer Service Representative – Medicare Retiree Solution Customer Service Centers

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you possess the skills and qualities required to excel in a dynamic and compassionate environment? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative for our Medicare Retiree Solution Customer Service Centers.

About blithequark

At blithequark, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Summary

We are currently recruiting top talent for our PST time zone for Medicare Retiree Solution Customer Service Centers. As an Experienced Customer Service Representative, you will play a vital role in providing compassionate, innovative, and proactive customer service to our Medicare members. You will be responsible for educating plan benefits, answering questions, and resolving issues based on incoming telephone member contacts. Your skills and expertise will motivate positive change and collaboration, making you a trusted advocate for our members.

Responsibilities

* Educates plan benefits, answers questions, and resolves issues based on incoming telephone member contacts

• Utilizes compliant documentation standards
• Provides empathetic and member-centric service
• Exceeding our member's expectations is our standard
• Ensure that every member is shown respect, kindness, and all questions are thoroughly answered/resolved
• Demonstrated ability to be empathetic and compassionate
• Ability to apply patience
• Adaptability
• Basic computer, typing, and telephony skills
• Or, equivalent military experience

Preferred Qualifications

* Customer Service experiences preferred

• Education: School diploma, G.E.D., or equivalent experience

Work Environment and Culture

As a member of our team, you can expect a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our culture is built on the principles of empathy, compassion, and innovation, and we strive to create a workplace that is inclusive, diverse, and respectful. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation and Benefits

* $17.50 per hour non-negotiable

• The typical pay range for this role is $17.00 – $28.46
• A full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• A fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our commitment to learning and development includes:

• 11 weeks of comprehensive training, Monday-Friday, with an 8-hour shift between 8am-6pm in your local time zone
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional development

How to Apply

If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Application Deadline

We anticipate the application window for this opening will close on: 08/26/2024

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Join Our Team

At blithequark, we are committed to creating a workplace that is inclusive, diverse, and respectful. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, collaborative, and empowering. If you share our values and are passionate about delivering exceptional customer experiences, we invite you to join our team and be a part of our mission to make health care more personal, convenient, and affordable. Apply for this job