Technical Support / Customer Service Representative (Remote) – Join the Blithequark Team and Revolutionize Your Career

Are you ready to embark on a new career journey with a forward-thinking global organization that values people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards for being the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark, where you'll be part of a diverse team from 70+ countries, united by a shared passion for delivering exceptional customer experiences and tech-powered innovation.

About Blithequark

Blithequark is a global organization that empowers individuals to reimagine their careers and develop meaningful relationships with their colleagues. We're a company that champions our people, investing in their growth, well-being, and success. Our commitment to diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, sets us apart as a leader in the industry. With a strong focus on customer service, we help the world's best-known brands improve their businesses through exceptional experiences.

Career Growth and Personal Development

This is an exciting opportunity to join a dynamic team and develop a fulfilling career path. At Blithequark, we believe in investing in our employees' growth and well-being. Our comprehensive training programs, performance-based incentives, and mentorship opportunities will help you succeed in your role and beyond. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

As a Blithequark employee, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the Blithequark Team Today

If you're ready to embark on a new career journey with a forward-thinking global organization, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark. Apply today and discover why over 440,000 game-changers around the globe call Blithequark their "employer of choice."

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer

Blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

EEO Rights

For more information regarding your EEO rights as an applicant, please visit the following websites: -English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf) -Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)

Reasonable Accommodation

To request a reasonable accommodation please click here.

Affirmative Action Plan

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