Email/Chat/Phone Specialist (Nights and Weekends) at blithequark
Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, ensuring their memorable experiences with blithequark.
About blithequark
blithequark is a leading online ticket marketplace that connects fans with the best seats to live events. Our mission is to create unforgettable experiences for our customers, from the moment they purchase their tickets to the moment they enter the gates. We pride ourselves on our commitment to customer satisfaction, and our team is dedicated to making every interaction a positive one.
Your Role in Our Success
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of blithequark, providing proactive, friendly, and high-quality service to our customers. Your primary responsibilities will include:
- Handling customer contacts, promptly and professionally, via phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting our customers proactively, utilizing internal and external technology to manage order fulfillment
- Being a team player and contributing to our culture and growth
- Creating memorable experiences with customers who share our love for live events
How Your Role Will Progress
As you grow in your role, you can expect the following progression:
- 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences.
- 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches and methods to support overall business goals.
- 180 days in: Apply methods to execute individual tasks that positively impact the team, handle front-line customer escalations, and participate in extracurricular projects that contribute to the success of the organization.
What We're Looking For
To succeed in this role, you will need:
- 1-2 years of customer service experience via phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Our Benefits and Perks
As a valued member of our team, you can expect:
- A competitive base salary of $40,000 with bi-annual bonuses and equity
- Fully paid training
- Comprehensive benefits package, including medical, dental, and vision insurance, 401K matching, and FLEX PTO
- Hybrid working model with 3 days in office and 2 days remote
- Monthly credits and discounts for attending live events
- A variety of additional workplace perks, including mental health days and a fun, dynamic work environment
How to Apply
If you're a customer service enthusiast with a passion for live events, we invite you to apply for this exciting opportunity to join our team at blithequark. Please visit our website to submit your application and take the first step towards creating unforgettable experiences for our customers. Apply Now! Apply for this job